Skip to main content

Guide to Reset Staff Passwords & MFA Devices

This guide is applicable for all people leaders. The following instructions will guide you through the process of using a newly made tool which will allow you to perform a Password and/or MFA reset for your direct reports'.

Step 1 - Login into your Microsoft 365 Email

Step 2 - Click the 9 dots that look like a square in the top left corner,

image.png

Step 3 - Scroll down and select All apps,

image.png

image.png

Step 4 - Click HBB-AccountHelp

image.png

Step 5 - Enter the email address of your direct report, (Please note, this process will allow the manager once removed to perform this process also. If either of those factors are not true, the internal logic will fail and let you know it's unauthorized)

image.png

Step 6 - You will receive an email confirmation shortly which can be shared with your staff.

image.png

Back to top