Reset POS Terminal

Step 1. Hold Green button down for 5-10 seconds until screen turns back on

If the issue still persists after rebooting the pin pad, please submit a ticket to hbb.support@ymcahbb.ca including the following information:

• Terminal ID - Serial on the back of pin pad starting with "P"
• Time of error or time of failed transaction
• Screenshot of the error received
• Cloud status colour (blue or black)

•   Bidirectional arrows colour (grey or red)