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Reset forgotten PIN

*Device must be connected to the internet for this process to work

Step 1 - From the login screen Click I forgot my PIN

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Step 2 - Enter your password and Click Sign in

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Step 3 - Verify MFA prompt
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Step 4 - Click Continue

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Step 5 - Enter your new PIN twice and Click OK

*To have a non-numerical PIN please check box to Include letters and symbols

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Step 6 - Click OK to be logged in

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