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How to follow group emails within Outlook
Select the Microsoft 365 group inbox. Once selected press the 3 dots. 2. Click the settings option. 3. Ensure the receive all email and events option is selected.
How to leave a Call Queue
This process requires a phone system license and a teams dedicated number. To leave a Call Queue in Teams, please follow the following steps: 1. Open the Teams client (web/desktop) and sign into your account 2. Click on the 3 dots in the upper-right corner ...
How to call from the office main line
This process requires a phone system license and a teams dedicated number. You will also be required to be a member of the respective call queue for the office/branch you are calling on behalf of. Open the Teams client (web/desktop) and sign into your acco...
Disable Private Relay on the YMCA Mobile network
It was recently brought to our attention that users were experiencing popups on iOS stating Private Relay Unavailable. Private Relay is a premium iCloud service that aims to preserve your privacy by masking your device and location information when visiting...
How to create a weblink shortcut on iOS
Open Safari on your iPhone/iPad. Go the website you wish to create a shortcut for (ie. https://hbb.weemarkable.ca) Tap the share button 4. Scroll down and select "Add to Home Screen." 5. You can customize the shortcut name if desired. ...
Windows Hello Setup - Reminder
Setting up Windows Hello allows your device to be fully authenticated, so that you won’t receive an MFA prompt every time you login, and your login will be faster. This is mandatory for all YMCA HBB Enterprise user devices. Verify your MFA when prompted ...
How to clean Fedcap Installation
To clean the Fedcap application, please launch the Company Portal application from the Start Menu: Open the Apps section on the side bar and find "HBB-Fedcap Cleaner" or search for it using the top bar: Please click the "Install" button to start the proc...
How to set time zone & meeting hours in Outlook
Step 1 - Open Outlook in a browser. Step 2 - Click on the Gear icon displayed in the top right of the screen. Step 3 - Select Calendar and then View. Ensure (UTC -05:00) Eastern Time (US & Canada) is selected as the time zone shown below. Once that has been...
iPad Turn Off and On
iPad without a Home button 1. Press and quickly release the volume button closest to the top button. 2. Press and quickly release the volume button farthest from the top button. 3. Press and hold the top button until the following confirmation window displa...
How to set Desktop Application (Word, Excel, PowerPoint) as Default
Step 1: Open Microsoft Teams and go to the file directory of your channel Step 2: Click the 3 dots next to a file (it needs to be a xlsx, docx, pptx) Step 3: Hover over Open and select Change Default Step 4: Select Desktop and hit Save
Clearing Teams Cache - Comp Portal
Step 1: Open Company Portal by clicking the start menu and selecting the following. Step 2: Sign in if requested. The following home page will appear. If the HBB-Clear Teams Cache doesn't appear, use the search box to find it. Click HBB-Clear Teams Cache ...
Send As [or Send on Behalf] Another mailbox
*******You must have proper access (send as, send on behalf [if applicable]) to utilize this functionality******* To send as another mailbox, do the following: Log into your Office 365 account, open Outlook, draft a new email or a reply. Go to the option...
How to Update Your Microsoft Password
1. Sign in to Microsoft 365 with your YMCAHBB account.2. Click on the gear icon in the upper right-hand corner, near your profile picture.3. Click Change your password from the list of options. 3. Type your old password, and then type a new password and co...