Reset a YMCA managed iPhone

Step 1 - Click the Settings icon on your iPad/iPhone

Step 2 - Click the General tab

Step 3 - Click Transfer or Reset iPad/iPhone

Step 4 - Click Erase All Content and Settings

Step 5 - Click Continue

Step 6 - Click Erase iPad/iPhone

Step 7 - Enter the iPad/iPhone's Passcode

Once the passcode has been entered the iPad will begin to erase everything and reset to factory settings.

Step 8 - Click the home button to begin setting up the iPad

Step 9 - Click English

Step 10 - Click Canada

Step 11 - Click Continue

Step 12 - Click Set up without another device

Step 13 - Connect to a Wi-Fi Network or Mobile Hotspot

Once the iPad/iPhone is connected to a network you will see it start its configuration process.

 

Step 14 - Click Enroll this iPad/iPhone

   

Step 15 - Setup the Passcode - First we will need to change the option from numbers only to allow letters and symbols which are required for all corporate phones. 

Click Passcode Options

Click Custom Alphanumeric Code

Enter the Passcode you want to use - YMCA Standard is 9622Y!

Re-enter the new Passcode

Step 16 - Click Enable Location Services

All done! Once the setup has completed the iPad/iPhone will load into the standard home screen, within a couple of minutes you should see the iPad/iPhones background change to the standard YMCA one with the home location and serial number listed, this will also start the process of installing the designated apps. 

If the location that was auto selected is incorrect, please send a ticket to HBB Support and we can update the location remotely. 

Step 17 - Sign into your Office 365 account if device is a user provisioned device