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How to leave a Call Queue

Teams User Experience - Advanced

This process requires a phone system license and a teams dedicated number. To leave a Call Queue...

Updated 1 year ago by Thomas Salvo

How to call from the office main line

Teams User Experience - Advanced

This process requires a phone system license and a teams dedicated number. You will also be requ...

Updated 1 year ago by Thomas Salvo

How to follow group emails within Outlook

Outlook Desktop/Laptop

Select the Microsoft 365 group inbox. Once selected press the 3 dots. 2. Click the setting...

Updated 1 year ago by Thomas Salvo

How to Add Automatic Replies (out of office)

Outlook Desktop/Laptop

Microsoft Official resource: Send automatic out of office replies from Outlook.com or Outlook on...

Updated 1 year ago by Amanda Carpenter

How to Add an Email Signature

Outlook Desktop/Laptop

Microsoft Official resource: Create and add an email signature in Outlook.com or Outlook on the ...

Updated 1 year ago by Amanda Carpenter

Training Enrollment Email from HBB

Outlook

Hi Everyone, If you received a training enrollment email similar to this, please go ahead and co...

Updated 1 year ago by Amanda Carpenter

Use Web Browser to Access Outlook on Phones

Outlook Mobile

The use of Outlook for iOS and Android has been blocked due to licensing allowance.  To access y...

Updated 1 year ago by Amanda Carpenter

How to Test a Zoom Meeting

Zoom

Running a test meeting allows you to test your computer, browser, video, audio and internet befor...

Updated 1 year ago by Amanda Carpenter

New Computer Sign-In

Windows

Connect to Wi-Fi before signing in Step 1 - Click the Internet Symbol  (bottom right) Step 2 - ...

Updated 1 year ago by Amanda Carpenter

How to Add Chat with me on Teams to email signature

Outlook Desktop/Laptop

Step 1 - Open your inbox Step 2 - Click on the Gear icon displayed in the top right of the scre...

Updated 1 year ago by Amanda Carpenter

Reset a YMCA managed iPad

iOS

Step 1 - Click the Settings icon on your iPad Step 2 - Click the General tab Step 3 - Click T...

Updated 1 year ago by Amanda Carpenter

Setting up Password-less Login for Microsoft 365

Multifactor Authentication

A prerequisite for this guide is having the Microsoft Authenticator app configured on a mobile de...

Updated 1 year ago by Amanda Carpenter

Receiving Unprompted Authentication Requests

Multifactor Authentication

Step 1 -      Visit https://mysignins.microsoft.com to view your sign in history Step 2 -      S...

Updated 1 year ago by Amanda Carpenter

Protect Y data while working remotely

Adobe Acrobat Pro

To protect our Y's data while you're working from home, please make sure all the email attachment...

Updated 1 year ago by Amanda Carpenter

Protect Y data while working remotely

Excel

To protect our Y's data while you're working from home, please make sure all the email attachment...

Updated 1 year ago by Amanda Carpenter

Protect Y data while working remotely

Windows

To protect our Y's data while you're working from home, please make sure all the email attachment...

Updated 1 year ago by Amanda Carpenter

How to log into Microsoft 365 Email with MFA

Outlook Desktop/Laptop

Step 1: To log into your email, go to Microsoft 365 Step 2: Enter your YMCAHBB.CA email and pass...

Updated 1 year ago by Amanda Carpenter

How to add a printer from your computer/laptop (Windows 11)

PrinterLogic

Step 1 - On the taskbar to the left of the clock Click the upward arrow ^ to see hidden icons ...

Updated 1 year ago by Amanda Carpenter

Setting up the Authenticator App on a new device (Computer Required)

Multifactor Authentication

This setup will only work if you're able to sign-in successfully to your email account. *If you ...

Updated 1 year ago by Amanda Carpenter

How to save an email as a PDF

Outlook Desktop/Laptop

Open an email message that you would like to print in Outlook. 2. Toward the top of the em...

Updated 1 year ago by Thomas Salvo