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UKG Pro Learning
Please see the guide on the left-hand side of the page under "Attachments" for tips on navigating the Learning Management System (LMS) to complete your online training.
How to leave a Call Queue
This process requires a phone system license and a teams dedicated number. To leave a Call Queue in Teams, please follow the following steps: 1. Open the Teams client (web/desktop) and sign into your account 2. Click on the 3 dots in the upper-right corner ...
How to call from the office main line
This process requires a phone system license and a teams dedicated number. You will also be required to be a member of the respective call queue for the office/branch you are calling on behalf of. Open the Teams client (web/desktop) and sign into your acco...
Disable Private Relay on the YMCA Mobile network
It was recently brought to our attention that users were experiencing popups on iOS stating Private Relay Unavailable. Private Relay is a premium iCloud service that aims to preserve your privacy by masking your device and location information when visiting...
Backing Up Files to OneDrive
Step 1: Open OneDrive OneDrive can be opened through the taskbar, may be hiding in the hidden icon menu, or through the Start Menu If your OneDrive icon is grayed out with a line through you are not currently logged in. Step 1a: Login with your YMC...
Exporting Bookmarks
Step 1: Click 3 stacked dots in top right Step 2: Click Bookmarks and Lists Step 3: Click Bookmark Manager Step 4: Click 3 stacked dots in the top right but below the address bar Step 5: Click Export Bookmarks Step 6: Choose your file name and l...
Exporting Favorites
Step 1: Click the Favorites icon Step 2: Click the 3 horizontal dots Step 3: Click Export Favorites Step 4: Choose your file name and location to save to and Click Save
Mobile App Management (MAM)
Personal devices are only supported through mobile application management (MAM). This allows us to configure protection policies and manage the organization’s data through these apps without managing the whole device like we do on corporate phones. To be able ...
Mobile App Management (MAM)
Personal devices are only supported through mobile application management (MAM). This allows us to configure protection policies and manage the organization’s data through these apps without managing the whole device like we do on corporate phones. To be able ...
Clearing Teams Cache
Step 1: Type settings in the search box, and then select the Settings app from the results. Step 2: Select Apps > Installed apps, and then type Microsoft Teams in the search box. Step 3: Locate the New Microsoft Teams app from the results, select the ...
Printing in Color
All of our Canon copiers/printers are set to automatically print in black and white these steps will guide you through setting the printer to print your document in color. These settings will be changed after clicking Print and choosing the printer you wish to...
iPad AirDrop
HOW TO SETUP AIRDROP Go to Settings Then got to General, and click on AirDrop You can see Receiving is off so you need to Select: Everyone for 10 Minutes. This will authorize to AirDrop from the iPad to another device for this period of time. ...
Removing TrendMicro
Step 1 - Open the start menu and start typing Company Portal, Open Company Portal Step 2 - Click Apps on the left sidebar Step 3 - Find and Click HBB-TrendUninstall Step 4 - Click Install Installing this uninstaller will remove the previously used ...
Reset forgotten PIN
Device must be connected to the internet for this process to work Step 1 - From the login screen Click I forgot my PIN Step 2 - Enter your password and Click Sign in Step 3 - Verify MFA prompt Step 4 - Click Continue Step 5 - Enter your new PIN tw...
How to create a weblink shortcut on iOS
Open Safari on your iPhone/iPad. Go the website you wish to create a shortcut for (ie. https://hbb.weemarkable.ca) Tap the share button 4. Scroll down and select "Add to Home Screen." 5. You can customize the shortcut name if desired. ...
Automatically save photos and videos with OneDrive on iOS
1. Open your OneDrive app and then click on your photo 2. Tap Settings , then Camera Backup 3. Flip the toggle to enable Camera Backup and hit Confirm. If automatic camera upload isn’t working, or only some pictures are uploaded, follow these st...
How to delete Website Data in Safari
1. Go to your settings menu on iOS. Scroll down and select Safari. Then on the right side of the screen, go to the bottom and click on Advanced 3. Click on Website Data nAnd hit “Remove all Website Data” and then hit “Remove” ...
Windows Hello Setup - Reminder
Setting up Windows Hello allows your device to be fully authenticated, so that you won’t receive an MFA prompt every time you login, and your login will be faster. This is mandatory for all YMCA HBB Enterprise user devices. Verify your MFA when prompted ...