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126 total results found

Inbox Storage - how to check and free up

Outlook Desktop/Laptop

*Any older emails you need saved should be moved into a folder that you won't remove anything from 1. Login to Outlook 2. Click the Settings gear icon 3. Click Account 4. Click Storage Here you can see your storage limit and how each folder contribu...

Salesforce App Login

Salesforce

1. Click the Gear Icon top right 2. Click the plus sign top right 3. Enter ymcahbb.my.salesforce.com in the host field    4. Enter a label name if you wish     5. Click Done 6. On the "Chatter" pop up Click Continue 7. Click Log in with Azure ...

How to clean Fedcap Installation

Fedcap

To clean the Fedcap application, please launch the Company Portal application from the Start Menu: Open the Apps section on the side bar and find "HBB-Fedcap Cleaner" or search for it using the top bar: Please click the "Install" button to start the proc...

iPad Hard Reset

iOS

iPad without a Home button 1. Press and quickly release the volume button closest to the top button. 2. Press and quickly release the volume button farthest from the top button. 3. Press and hold the top button until the device begins to restart. iPad wi...

How to set time zone & meeting hours in Outlook

Outlook Desktop/Laptop

Step 1 - Open Outlook in a browser. Step 2 - Click on the Gear icon displayed in the top right of the screen. Step 3 - Select Calendar and then View. Ensure (UTC -05:00) Eastern Time (US & Canada) is selected as the time zone shown below. Once that has been...

Scanning with Mobile App

PrinterLogic

1. Open PrinterLogic app Our instance URL is: https://ymcahbb.printercloud15.com/ 2. Click the Square in top left 3. Click Scan 4. Click + 5. Place document in scanning area PrinterLogic will automatically scan the document if it can define the d...

iPad Turn Off and On

iOS

iPad without a Home button 1. Press and quickly release the volume button closest to the top button. 2. Press and quickly release the volume button farthest from the top button. 3. Press and hold the top button until the following confirmation window displa...

How to set Desktop Application (Word, Excel, PowerPoint) as Default

Teams

Step 1: Open Microsoft Teams and go to the file directory of your channel Step 2: Click the 3 dots next to a file (it needs to be a xlsx, docx, pptx) Step 3: Hover over Open and select Change Default Step 4: Select Desktop and hit Save

Compose

Textmagic & Twilio Textmagic

Navigating to the Compose from the navigation bar results in the following screen. From this page, messaging can be created and sent out to individuals, or groups of individuals as required. To Sending an Individual Message Sending a Message to a L...

Contacts & Lists

Textmagic & Twilio Textmagic

Contacts Contact creation can be found by navigating to the Contacts tab on the side navigation menu. The primary focus on this page is directed to the selection below, in which we can view all contacts created, and the lists available (Which are used to send...

Templates

Textmagic & Twilio Textmagic

Templates can be used to save frequently sent messages and allow for one click sending during message composition, they can be accessed through the Templates tab in the side bar navigation. Templates are grouped by Lists, and can be created by selection "+New...

Clearing Teams Cache - Comp Portal

Teams User Experience - Basic

Step 1: Open Company Portal by clicking the start menu and selecting the following. Step 2: Sign in if requested. The following home page will appear. If the HBB-Clear Teams Cache doesn't appear, use the search box to find it. Click HBB-Clear Teams Cache ...

Login & Access

Textmagic & Twilio Textmagic

Login Navigate to https://app.textmagic.com/login Proceed to select SSO as the sign in option (Highlighted below) When prompted, enter your email address Welcome to Textmagic

Reset a YMCA managed iPhone

iOS

Step 1 - Click the Settings icon on your iPad/iPhone Step 2 - Click the General tab Step 3 - Click Transfer or Reset iPad/iPhone Step 4 - Click Erase All Content and Settings Step 5 - Click Continue Step 6 - Click Erase iPad/iPhone Step 7 - Ent...

Reset POS Terminal

Moneris

Step 1. Hold Green button down for 5-10 seconds until screen turns back on If the issue still persists after rebooting the pin pad, please submit a ticket to hbb.support@ymcahbb.ca including the following information: Terminal ID - Serial on the back of ...

Send As [or Send on Behalf] Another mailbox

Outlook Desktop/Laptop

*******You must have proper access (send as, send on behalf [if applicable]) to utilize this functionality******* To send as another mailbox, do the following: Log into your Office 365 account, open Outlook, draft a new email or a reply. Go to the option...

How to Update Your Microsoft Password

Outlook

1. Sign in to Microsoft 365 with your YMCAHBB account.2. Click on the gear icon in the upper right-hand corner, near your profile picture.3. Click Change your password from the list of options.  3. Type your old password, and then type a new password and co...

Print with Web Portal

PrinterLogic

Step 1 - Head to the portal https://ymcahbb.printercloud15.com/webprint Step 2 - Sign in with your YMCA HBB email and password Step 3 - Upload your documents using drag or click into the box Step 4 - Click Next Step 5 - Select Printer and Settings